1. Introduction

This Privacy Policy (“Policy”) describes how Neorealm Solutions (OPC) Private Limited (“Company”, “Happiminds”, “we”, “our”, “us”) collects, uses, processes, and protects personal information of users (“User”, “Parent”, “Student”, “you”) who access our platform, website, and services.
Our platform is designed for school-going children aged 6–16 years, and we are committed to maintaining high standards of data privacy and protection.
By using our platform, you agree to the terms of this Privacy Policy.

2. Scope of Policy

This Policy applies to:
    • Happiminds website and platform
    • Discovery Assessment
    • MindFit Program
    • Student dashboards and reports
    • Community features and interactions
    • All related digital services

3. Information We Collect

We collect the following categories of information:

3.1 Parent / Guardian Information
    • Name
    • Email address
    • Phone number
    • Payment details (processed via secure third-party providers)

3.2 Student Information
    • Name, age, grade
    • School board (CBSE, ICSE, State, etc.)
    • Learning preferences and responses

3.3 Assessment & Learning Data
    • Discovery Assessment responses
    • Cognitive skill indicators (HOTS, aptitude, reasoning, etc.)
    • Progress across workouts, modules, and activities

3.4 Technical Information
    • IP address
    • Device and browser information
    • Usage data and interaction patterns

4. How We Use Information

We use collected information to:
    • Generate Discovery Reports and student profiles
    • Personalize learning pathways and recommendations
    • Deliver workouts, quizzes, and program content
    • Improve platform performance and user experience
    • Process payments and manage subscriptions
    • Communicate updates, reminders, and support
    • Ensure platform security and prevent misuse

5. Children’s Privacy

Since our platform is designed for children:
    • All student data is collected with parental or guardian consent
    • Parents/guardians are responsible for supervising usage
    • We do not knowingly collect data directly from children without consent

6. Data Sharing & Disclosure

We do not sell or rent personal data.
We may share information only with:

6.1 Service Providers
    • Payment gateways (e.g., Razorpay)
    • Hosting and cloud service providers
    • Analytics and performance tools

6.2 Legal Requirements
    • When required by law, regulation, or legal process

6.3 Platform Protection
    • To prevent fraud, abuse, or unauthorized access

7. Data Storage & Security

We implement reasonable security measures including:
    • Secure servers and infrastructure
    • Encryption of sensitive information
    • Access control and monitoring systems
However, no system can guarantee complete security.

8. Data Retention

We retain data:
    • As long as the account is active
    • As required to provide services
    • As required by legal or regulatory obligations
Data may be deleted or anonymized upon valid request, subject to applicable laws.

9. User Rights

Parents/guardians have the right to:
    • Access their child’s data
    • Request corrections to inaccurate information
    • Request deletion of data (subject to service limitations)
    • Withdraw consent for data processing

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:
    • Improve user experience
    • Track usage and performance
    • Optimize content delivery
Users may disable cookies through browser settings, which may affect functionality.

11. Third-Party Links

Our platform may include links to third-party websites.
We are not responsible for the privacy practices of such external platforms.

12. Communication

We may communicate with users via:
    • Email
    • SMS / WhatsApp
    • In-platform notifications
For updates, reminders, support, and service-related communication.
Users may opt out of promotional communication.

13. International Data Transfers

User data may be processed on servers located outside India.
We ensure reasonable safeguards for such transfers.

14. Limitation of Liability

We are not responsible for:
    • Data breaches caused by third-party services
    • User negligence (e.g., sharing login credentials)
    • Events beyond our reasonable control

15. Policy Updates

We reserve the right to update this Privacy Policy at any time.
Changes will be published on this page and will take immediate effect.

16. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Bangalore, Karnataka.

17. Contact Information

For privacy-related concerns or requests, please contact:
📧 support@happiminds.com